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SupportSuite fixes blank Yahoo email problem... finally?

Fri, 01 Sep 2006 09:22:57 -0400

After being first reported in April of 2006 (in this forum post), Mahesh Slaria from Kayako told the community how to fix this problem by changing some code (it is not fixed in the current stable build).

For a while now we've had customers with @yahoo.com email addresses complaining about receiving blank emails from our ticket system... after looking at the Kayako forums (we use Kayako support-suite) we found that other Kayako customers were experiencing this as well.

Finally, around 4-5 months later we get a solution:
"Blank email issue is just due to HTML encoding, you can change 'html_encoding' to '7bit' or '8bit' in en-us.php at locale folder of SupportSuite."

Sure enough, we tried it out and it fixed the problem!

RvSkin 7.12 security update released

Fri, 19 Jan 2007 01:58:23 +0000
If anyone is running cPanel with RVSkin, there is a new update that RVSkin released today to 7.12. The release fixes an important security issue in their software which I discovered and they patched after working with them.
Everyone should updated ASAP. To my knowledge the hole isn’t known to the public and I hope it ...]

That is all the proper IP\’s for your server, not sure how it happened but when they did the upgrade they reassigned some of your other IP\’s and assigned new ones, which I only just got all of today. I\’ve added and configured them on your server so as long as you use the IP\’s listed above you should have no more problems.

8 Drawbacks to Free Web Hosting

Thu, 13 Mar 2008 12:26:32 GMT
Being that I own a web hosting company, I frequently surf through online forums replying to people’s hosting questions. Of all the questions I answer, I see one that appears over and over again, what are the drawbacks of free web hosting?

This is exactly how some very successful hosting businesses have been built. Admittedly it requires some very careful planning and a lot of skill and creativity. However the good news is that all the skills and ideas can be obtained online by careful study, preparation and single minded focus on what you want to achieve.

The other side of the coin is though that there are some

registrars that give most extensive guarantees against

unnecessary domain name suspension. You can READ THE

SURVEY HERE

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DreamHost Billing Blunder - Problem Exists Between Keyboard And Chair

Wed, 16 Jan 2008 16:32:24 +1100

Problem Exists Between Keyboard and Chair Yes. Sure. Computers often crap themselves, but problem often exists between keyboard and chair, i.e. the actual users. Around 10 minutes ago an account executive at work called as all the site customisations are gone. It turns out she explicitly clicked on the option to wipe out all the customisation and had made no back up. Now she needs to dig up old backups from October last year and try to fill in all the missing pieces.

S*** happens. Some are big s***, however, a few are bigger!

DremaHost made a huge blunder this week, when they overbilled their customers up to $7.5 million of hosting fee, and it turns out to be a PEBKAC issue as well, where its co-founder Josh Jones accidentally ran its billing software at the wrong dates. Digg reports it, and it is also on TechCrunch. In fact it is all over the news.

As a DreamHost customer, I too was hit with around $380 of charges. However fortunately it was covered (just) by the referral credit I have in my account (which I wasn’t sure how I accumulated so much) so I did not even realise I was wrongly billed until I saw their story on other web hosting related forums. Although it did no harm to me at all, I can image the losses from both DreamHost and their customers.

It is also interesting how other hosts react. Lunarpages has already blogged about their competitor’s billing fiasco, and offered a special coupon code for DreamHost refugees, possibly in response to DreamHost’s blog post with the same title. Search result for “dreamhost” on Google is still populated with $97 off discount (which is no longer valid). However don’t be surprised to see Sponsored Links filled with competitors’ ads trying to gain at DreamHost’s downfall.

Well. A simple catch on the future dates would have prevent the PEBKAC that we have here. An automated backup + a few warnings before wiping out the database would have prevent the PEBKAC that my account executive had as well.

/me back to do some more coding.

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